Shipping policy
Shipping Policy
Free shipping Australia wide
All orders ship FREE to anywhere in Australia, with no minimum order value.
Processing time
Orders are usually dispatched within 1-2 business days from our Sydney warehouse (Matraville NSW). Orders placed on weekends or public holidays are processed the next business day.
Delivery time
- Metro areas: approximately 3-5 business days after dispatch.
- Regional and remote areas: may take longer depending on location.
Delivery times are estimates provided by our carriers and are not guaranteed.
Tracking
Once your order is dispatched, you will receive a shipping confirmation email with tracking details.
Delivery address
Please make sure your shipping address is correct. If you notice an error, contact us as soon as possible before your order is dispatched. We cannot be responsible for orders delivered to an incorrect address supplied by the customer.
Damaged or missing parcels
If your parcel arrives damaged or has not arrived within the expected time, please contact us and we will work with the carrier to resolve it.
International shipping
We currently ship within Australia only.
Contact: orders@aquabluefilters.com.au | 02 9695 7740 (Mon-Fri, 8:30am-5:00pm)